Return Policy for HD PIXEL HUB

1. Satisfaction Guarantee:

At HD PIXEL HUB, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

2. Eligibility for Returns:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Time Frame for Returns:

You have 7 days from the date of purchase to initiate a return.

4. How to Initiate a Return:

To initiate a return, please contact our customer service at info@hdpixelhub.com. Please include your order number and the reason for the return in your communication.

5. Return Shipping:

Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

6. Condition of Returned Items:

Returned items must be in their original condition, including tags and packaging. We reserve the right to refuse returns that do not meet these criteria.

7. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 Days.

8. Exchanges:

If you need to exchange an item for a different size or design, please contact our customer service. We will do our best to accommodate your request based on product availability.

9. Non-Returnable Items:

Certain items, such as custom or personalized orders, are non-returnable unless there is a defect or error on our part.

10. Damaged or Defective Items:

– If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

11. Cancellation of Orders:

– Orders can be canceled within 24 hours of purchase. After this time frame, the order may have already been processed, and the return policy will apply.

12. Contact Information:

– For any questions regarding returns, customers can contact our customer service at info@hdpixelhub.com.

This return policy is subject to change without notice. Please review it regularly for updates.